Frequently Asked Questions
Frequently Asked Questions
What is your cancellation policy?
A credit card is required to secure any booking. There will be a $100 non-refundable deposit charged per charter. Cancellation within 3 days of the reservation will result in a 50% charge; cancellation within 24 hours will result in a 100% charge, unless we are able to fill the slot.
What if the weather is bad?
If we decide the weather is too bad the day of your charter we will try our best to get you rescheduled. If you’re already out on the water and your charter has to end early, we will try and finish your charter on a different day. If this is not possible we will only charge you for the time you spent on the water.
How can I see Jojo the dolphin?
We can never guarantee seeing Jojo or any of the dolphins. We are very fortunate to have wild dolphins enjoy our company as much as we enjoy theirs, but as they are wild dolphins our interactions are purely on their terms and sometimes they simply aren't in the area or in the mood to say hi. We would also like to mention that at no point should you try to touch the dolphins.
Can I rent the boat without a captain/1st mate?
Sadly you cannot rent the boat without the captain and 1st mate. The waters here are very hard to navigate and need someone who knows the areas you can and cannot drive in.
Are there sharks in the water?
There could very well be small reef or nurse sharks in the waters we navigate, but they are in no way dangerous or scary. The waters we navigate in are too shallow for the larger 'scary' sharks you may see on Shark Week. Nurse and reef sharks are very friendly and we like to call them puppies of the ocean.
Can we have Zyzz on the trip with us?
If it was up to Zyzz he would be on every charter we ever run! Sadly he doesn't understand personal space and often needs pee breaks, so we can't bring him with us.
Feel free to request a meet and greet (if your charter runs from Blue Haven Resort) and if Zyzz is up to it, he will be at the dock tail wagging!
Can I request a specific captain/1st mate?
For sure you can! We often have repeat guests who had an awesome time with their previous captain/1st mate, so when booking let us know who you went out with last time and we will try our best to schedule them on your charter.
My group is over 14, can you accommodate us?
We have a few options for larger groups that go over our largest boat's max capacity. You could book 2 or more boats and cruise around together (this also allows us to put the 2 boat surf waves together and create the gauntlet which is an amazing surfing experience!!) or if you are staying at a villa/hotel on Gracebay/Leeward canals we can take it in turns running your group from the beach/canal with the one boat.
Will there be shade on board?
All boats have a bimini that covers the centre of each boat. These boats don't have large covered areas like some of the bigger charter boats on island, but there is enough to keep out of the sun if need be.
Can I bring a baby/toddler?
Of course! As mentioned above, there is shade over a portion of the boat that will help protect them from the sun. We also have children’s life vests that will help in case of emergency. Little ones tend to love the noise and vibration of the engine and sometimes will sleep through the whole charter! We often bring our little ones on boat days with us.
I have dietary food requirements, can you accommodate me?
Yes we can - please let us know of any allergies/special requirements and we will make sure to pack food/drink to cater to your needs.
Can we bring our own food/drink?
Yes you can - let us know in advance if you are bring extra food/drink and we will make sure to pack an extra cooler for your stuff.
Can you provide alcohol on the half day charter/special alcohol beverages on the full day?
An alcohol package which consists of a gallon of rum punch and a case of local beer can be added to any half day charter for $100 + 12% tax (separately - $50). Any special requests made ahead of time can be supplied for the cost of the receipt plus a 20% service charge.
Can you pick us up from our Hotel/Villa?
We always try to accommodate a beach pickup request! Starting at $50 + 12% tax, an additional fee will apply. Beach pickups from along the Grace Bay stretch are dependent on the weather conditions however. Our manager will be in touch the morning of your charter if the weather is too rough and kindly ask you to meet us at our dock in Blue Haven Resort.